Frequently Asked Questions
1. Do you have a hardcopy version of the book available?
Our books are only available in a downloadable eBook format, so that people all over the world can download and enjoy them. You’ll have instant access to the books and avoid additional shipping costs as a result of this convenient eBook format.
2. When and how will I receive my eBook?
As soon as your order has been successfully processed, you’ll receive an email from our Customer Care unit with the subject: “Please Confirm to Receive Your eBook and 3 Bonuses!”
Shortly after you confirm the email, you’ll get another email with all 4 of your download links.
3. What are the requirements for viewing the eBooks?
You will need to have Adobe Acrobat Reader installed on your computer. It’s a free program and most computers already have it installed. If you don’t, simply download it free by clicking the Adobe Acrobat Reader link above and following the installation directions.
To hear the audio files embedded in our bonus eBooks, you’ll need a player for MP3 like Microsoft Media Player. It comes pre-installed in most computers. If you don’t have Microsoft Media Player already, click here to download or upgrade it for free.
4. How do I open the eBook after I download it?
All you have to do is double-click on the file to open it. This will open the reader and the e-book at the same time.
5. Will I be able to print my eBook?
6. What are my payment options?
We accept the following methods of payments:
Major credit cards: Visa, Mastercard, American Express, Discover. Our website will automatically process your payment through PayPal, and you don’t even have to have a PayPal account in order to use your credit card. You enter your account information on their secure site, and they will then pay us. We will have no access to your credit card information.
7. What if I have trouble receiving or downloading my eBooks?
Should a problem arise, please don’t hesitate to email me at Mitchel@ourspanishlessonplansonline.com.
8. What if I am not satisfied with my order?
You have 12 weeks in which to request a 100% refund if Discovering Spanish with Children Vol. 1 is not completely satisfactory to you!